If you have browsed or purchased an xppen drawing tablet, you must be impressed by their red or silver roller wheel. This has almost become a unique symbol and symbol of their brand.
It is also very useful! You can click the roller wheel button on the tablet driver to set the corresponding functions: zoom (default), scroll, brush, and rotate.
The scroll wheel has steps and audible clicking sounds during scrolling. It has the right amount of friction and control. Works pretty well.
However, many users report experiencing glitches when using these scroll wheels, which greatly affects the drawing or editing experience.
What happened, what caused it, and how to solve it? Don’t worry! let’s explore the solution together.
What xppen model have scroll roller wheel?
The scroll wheel is very common in the xppen (Aka xp pen or XP-Pen) artist pro series, but you can also see it in Deco Line – screenless graphics tablets.
This includes XPPen Artist 12 Pro, XPPen Artist 13.3 Pro, XPPen Artist 15.6 Pro, XPPen Artist Pro 16, XPPen Artist 22R Pro, XPPen Artist 24 Pro, XPPen Innovator 16, XPPen Deco 03, and XPPen Deco Pro.
Why is my xppen tablet roller wheel not working? 6 Fixes
There are many reasons why the XPPen tablet roller/scroll wheel does not work, including incorrect connection, inconsistent shortcut key settings, driver errors, etc.
It can be very frustrating to encounter a xppen tablet roller wheel that doesn’t work, but it can usually be fixed with a few simple fixes.
1. Check the tablet driver setting
You have to find out which keyboard shortcuts the roller wheel on your tablet is assigned to. Just check the xp-pen driver settings.
Afterwards, you should be able to modify the keyboard shortcuts in the art app itself, so that this function makes sense.
The tablet scroll wheel will only work according to your shortcut settings.
Assign a custom keyboard shortcut if you have no current custom settings.
And Are the settings in Preferences > Tools the same for your current app? Always keep the shortcut key settings in the art app and driver consistent.
2. Check the Cable Connections
Maybe unbelievable! If your model is xppen artist pro 16 or Deco Pro, Sometimes this issue only happened when you plugged the usb-c cable the wrong way.
Try flipping the USB-C cable around and plugging it back in, the roller wheel might start functioning.
3. Reboot your computer or Unplug the tablet
Most errors can be fixed by restarting your system or unplugging the tablet and plugging it back in.
Note that you should open your art software of choice after you plugged in and turned on the tablet or else it might not work properly.
4. Uninstall the xppen driver and update it
Disconnect the tablet and uninstall the current tablet driver and anything else called XPPen whatever.
Do a full power down restart of your computer, not Sleep or Hibernate, do a full power down restart.
Download and install the drivers from XPPen site, restart your computer (if you use windows, mac doesn’t need) and plug your tablet in again.
Set the shortcut keys in driver and art app, it is best to create a separate custom file. Then the XPPen tablet roller wheel should works.
5. Create an Application-specific settings
In your XP Pen driver software at the top you’ll see a bar where you can set a specific art app for your settings.
There you can create a profile for different art Application and always select that profile when making any changes to the settings in there.
If your roller wheel not working, Adjust the settings to have them as before then close the setup utility and start your art app.
6. Contact the XPPen Tech Support
If you have tried all of the above solutions and the roller wheel still not work, please contact XPPen technical support.
You can find them either from the XPPen website’s support page or their social media.
They are very welcoming but you may have to wait a while!
Related Post: 10 Best XPPen Drawing Tablets of 2025
